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Complaints Procedure

Last Updated: 18 August 2026

We aim to provide excellent care, but if something falls short of your expectations, we want to hear about it and put things right.

Step 1: Tell Us

Email: info@spinealignphysio.co.uk, or speak to your clinician directly if you're comfortable doing so.

Step 2: Acknowledgement

We aim to acknowledge complaints within 5 working days.

Step 3: Investigation & Response

We aim to provide a full response within 20 working days. If we need longer, we will explain why and give you a revised timescale.

If You're Not Satisfied

If you remain unhappy after our response, you may escalate your complaint to:

• The Health and Care Professions Council (HCPC), our clinician's statutory regulator
• The Chartered Society of Physiotherapy (CSP)

Data Protection Complaints

For complaints specifically about how we handle your personal data, you may also complain directly to the Information Commissioner's Office (ICO).